Account support
Have we contacted you?
If you have received correspondence from us about a business account, this page explains how to deal with it.
Make a payment
Payment details are set out in the correspondence you have received. Please quote the reference shown so the payment is allocated correctly. [INSERT VERIFIED PAYMENT METHODS AND DETAILS]
Discuss the account
You can speak to the case team about the account during ordinary business hours. We will verify your identity before discussing any details.
Provide information
If you believe payment has already been made, or the account relates to a different entity, please tell us and provide what evidence you have.
Dispute an account
If you consider the sum is not due, set out the reasons and provide any supporting documents. The position will be reviewed with our client.
Request documents
You can ask for copies of the invoices or supporting documents relating to the account.
Discuss payment options
If paying the balance in full is not currently possible, tell us your position. Proposals are considered on their merits and put to our client.
Contact the case team
Telephone: [INSERT VERIFIED TELEPHONE NUMBER]
Email: [INSERT VERIFIED EMAIL ADDRESS]
Please quote the reference shown on your correspondence. We will verify your identity before discussing an account, and we do not discuss accounts with third parties without authority.
We contact businesses at reasonable times and will note any communication preferences you tell us about. If there are circumstances we should be aware of when dealing with the account, please let us know and they will be taken into account.
Account information is confidential. Nothing about an individual account is published on this website.