What we see in this sector
- Service charge and management fee arrears accumulating across periods
- Disputes over apportionment or the basis of a charge
- Contractor and maintenance invoices unpaid pending client approval
- Multiple entities within a landlord or occupier structure
- Arrears carried forward while the relationship continues
How we approach it
Charges are reconciled against the lease, management agreement or contract before demand, and recurring arrears are addressed as a ledger rather than invoice by invoice.
Whether the account is a single invoice or a ledger of aged balances, the sequence is the same: assess the documents and the debtor, engage on a properly evidenced basis, and escalate only where it is proportionate and authorised.
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