What we see in this sector
- Permanent placement fees disputed after the candidate starts
- Rebate and refund clauses invoked outside their terms
- Claims that the candidate was already known to the client
- Temp and contract timesheet invoices unpaid across multiple weeks
- Terms of business said never to have been accepted
- End clients and intermediaries each disclaiming responsibility
How we approach it
The first questions are whether the terms were incorporated, what the introduction and acceptance evidence shows, and whether any rebate or refund right has actually been triggered. Ledgers of unpaid timesheet invoices are handled as a placement rather than as isolated demands.
Whether the account is a single invoice or a ledger of aged balances, the sequence is the same: assess the documents and the debtor, engage on a properly evidenced basis, and escalate only where it is proportionate and authorised.
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