What we see in this sector
- Scope creep invoiced at the end of a project and then contested
- Engagement letters not signed but work performed and accepted
- Deliverable quality raised as an objection only at the point of payment
- Client contact leaving the business and the invoice becoming orphaned
- Retainers cancelled without notice
How we approach it
We work from the engagement terms and the contemporaneous record of instruction and acceptance, and pitch contact so that a continuing relationship remains possible where you want it preserved.
Whether the account is a single invoice or a ledger of aged balances, the sequence is the same: assess the documents and the debtor, engage on a properly evidenced basis, and escalate only where it is proportionate and authorised.
[INSERT VERIFIED SECTOR CASE STUDY OR CLIENT REFERENCE] · Information on this page is general information only and does not constitute legal advice.