What we see in this sector
- Quality or specification complaints raised only after payment is pressed
- Tooling, setup or minimum order charges disputed
- Purchase order terms conflicting with supply terms
- Goods accepted, used or resold and then said to be defective
- Retention of title questions where the customer is failing
How we approach it
We establish which terms govern the supply, review the inspection and acceptance record, and test whether a quality allegation is quantified and consistent with the contemporaneous documents.
Whether the account is a single invoice or a ledger of aged balances, the sequence is the same: assess the documents and the debtor, engage on a properly evidenced basis, and escalate only where it is proportionate and authorised.
[INSERT VERIFIED SECTOR CASE STUDY OR CLIENT REFERENCE] · Information on this page is general information only and does not constitute legal advice.