How it works
A defined process, with a decision point at every stage.
You should always know what has happened, what it means and what is proposed next. Nothing is escalated without your authority.
- 01
Instruction and case opening
You place the account with the invoices, contract or terms, evidence of delivery or performance, statement and correspondence history. We confirm the scope and the fee basis in writing before work begins.
- 02
Assessment
We identify the correct legal entity, review the documents for gaps or contractual traps, consider interest and compensation entitlement, and form a view on recoverability before any contact is made.
- 03
Strategy and authority
We set out the intended approach, the tone appropriate to the relationship, and the sequence of contact. Anything that could affect your commercial position is agreed with you first.
- 04
Debtor engagement
Structured written and telephone contact with the correct decision-maker. The purpose is to establish the debtor's actual position, not to repeat a demand.
- 05
Negotiation, disputes and payment plans
Where a dispute is raised it is tested against the documents. Where a payment arrangement is proposed it is assessed for realism, documented, and monitored with defined consequences for default.
- 06
Reporting
A named case handler, scheduled written updates and a clear statement of position, activity and recommendation at each decision point.
- 07
Escalation assessment
If voluntary recovery does not succeed, we set out the options — formal pre-action correspondence, proceedings, or an insolvency route where justified — with the likely cost, timescale and realistic prospect of recovery.
- 08
Resolution or reasoned conclusion
Payment, an acceptable settlement, or a reasoned recommendation that further expenditure is not commercially justified. We would rather tell you to stop than generate cost without prospect.
What we need from you
A well-documented instruction moves materially faster.
- The full legal name of the debtor entity, and its registered number if known
- The contract or terms of business relied on, and evidence they were incorporated
- Purchase orders or written instructions
- Evidence of delivery, completion or performance
- The invoices and a current statement of account
- The chase history and anything the debtor has said in response
- Any personal guarantee or security held
Instruct us
You have already done the chasing.
Now hand the matter to specialists.
Send us the outstanding account, supporting documents and a brief history of what has happened. We will assess the position and explain the appropriate recovery route.
[INSERT VERIFIED TELEPHONE NUMBER]
Confidential. Commercial. Professionally managed.