What we see in this sector
- Damage, shortage or delay claims raised as a reason to withhold carriage charges
- Demurrage and detention charges disputed
- Rate confirmations said to differ from the invoice
- Trading conditions said not to have been incorporated
- Freight forwarder and end customer each pointing to the other
How we approach it
We establish which trading conditions apply, whether any counterclaim has been properly notified and quantified, and whether the alleged set-off actually answers the whole of the sum claimed.
Whether the account is a single invoice or a ledger of aged balances, the sequence is the same: assess the documents and the debtor, engage on a properly evidenced basis, and escalate only where it is proportionate and authorised.
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