Compliance
Terms of Business
Instructions are accepted on written terms confirmed before work begins. This page summarises the framework; the operative terms are those provided with your case opening documentation.
Last updated: [INSERT DATE]
Scope of instruction
We act on business-to-business commercial recovery instructions. The scope of each instruction, including whether it covers pre-legal recovery only or extends to escalation, is confirmed in writing at case opening.
Client obligations
The client warrants that it is authorised to place the account, that the information provided is accurate to the best of its knowledge, and that it will notify us promptly of any payment received directly or of any change in the position.
Authority and escalation
No formal escalation, proceedings or insolvency step is taken without the client's express authority. Recommendations are made in writing with the anticipated cost and realistic prospects set out.
Fees
[INSERT VERIFIED FEE TERMS — model, rate, trigger point, VAT treatment, treatment of interest and compensation, payment plans, direct payments, withdrawn instructions, disbursements and court fees.]
Client money and remittance
[INSERT VERIFIED ARRANGEMENTS FOR HOLDING AND REMITTING RECOVERED FUNDS]
Liability
[INSERT VERIFIED LIABILITY PROVISIONS AND ANY PROFESSIONAL INDEMNITY DETAILS]
Governing law
These terms and any instruction accepted under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless otherwise agreed in writing.