What we see in this sector
- Rent and service charge arrears accruing while the tenant remains in occupation
- Disputes over service charge apportionment or the basis of a charge
- Former tenants and guarantors disclaiming liability
- Dilapidations claims following lease expiry
How we approach it
Recovery strategy is set with the tenancy position in mind, since the commercial objective for an occupied unit is usually different from that for a departed tenant.
Whether the account is a single invoice or a ledger of aged balances, the sequence is the same: assess the documents and the debtor, engage on a properly evidenced basis, and escalate only where it is proportionate and authorised.
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